FAQ

Can I order now and get it delivered at a later time?

Yes! When you get to check out part in the order process, you can either choose to get your food ASAP (as soon as possible) or as scheduled.

How can I pay for my order?

When you place your order, the last step is to choose type of payment. You can either choose to pay online with your credit or debit card or you can pay cash upon delivery or when you pick up your order.

How do I save my information for next time?

The first time you place your order on Time to Eat, the information you use for your order details will automatically be saved and create an user profile for you. Next time you want to order all your details will be saved, so it’s easy and convenient to order.

My order hasn’t arrived within the promised time?

When you place your order, the Restaurant will give you a confirmation time for when the delivery is going to arrive to you or if it is a collection order, for when you can pick up the order. The time given is an approximate time and the restaurants will always try their best to have your order delivered on the promised time, but due to weather, traffic etc. it can take a bit longer. Have your order not arrived within the promised time you can call the Restaurant on the phone number you have received on e-mail and text, when placing your order. If you can’t get a hold on the Restaurant you can call our customer care on +356 9994 9446 and we will help you sort out why your food hasn’t arrived yet.

My meal didn’t fulfill my expectations – what can I do?

Did the meal you ordered not fulfill your expectations we recommend you call the Restaurant as soon as possible so they can settle your problem. If you can’t come to a settlement with the Restaurant, we will try and help you find a settlement, just call us or send us an e-mail.

How can I get in contact with Time to Eat?

You are always welcome to call our customer care if you have any problems or questions. You can also send us an email, and we will reply as soon as possible.
Phone: +356 9994 9446
Email: hello@timetoeat.com.mt

I ordered by mistake, can I cancel my order?

If you made an order, but want to cancel it you have to call the Restaurant immediately after the order was confirmed and maybe they will let you cancel it and give you a refund if you paid online. Have the Restaurant already started on preparing your food, you might not be able to cancel your order and therefore not get a refund. When ordering through Time to Eat the same rules applies as if you ordered at the Restaurant.

Is it safe to order online?

Yes! We always use the latest technology to encrypt your details and the best partners to handle the online payments.

If I have food allergy or other special dietary requirements, what do I do?

If you have any specials requirements to your order, you can leave a comment to the restaurant in the comment box under the specific item.

My food arrived but something is missing – what do I do?

If you received your order and something is missing or something is incorrect, please start by checking you confirmation mail, which will state what you ordered. If your confirmation mail doesn’t match the food you received you have to call the restaurant immediately, so they can bring the missing items, as they might have prepared them, but simply forgot to put it together with the rest of the order.

I am not pleased! – where can I complain?

Do you have any inquiries about your order we recommend you to try and call the restaurant. Time to Eat is not responsible for the quality of the food or the service provided by the restaurant, but we will gladly help you in case the restaurant doesn’t agree in your unsatisfaction. As soon as you feel unjustified about your order, we recommend you to call the restaurant immediately to solve the issues due to your order. You will find the restaurants phone number in the confirmation e-mail and the text message sent to your mobile phone. If you need our help to solve any issues between you and the restaurant you can e-mail us on hello@timetoeat.com.mt or give us a call on +356 9994 9446.

My order never arrived, but I paid with a credit card and the money has been withdrawn – What can I do?

Should you experience that your order doesn’t arrive after you already paid for it, you have to write us an e-mail with the information and an ordernumber. We will then check with the restaurant what the reason for their missing service was and refund you the money straight away. Please note that it can take 7 days before the bank process the transaction.